Shipping and Returns
We can ship to virtually any address in the world.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of the cookware. It usually takes about 8 weeks. Please also note that the shipping rate for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
It’s possible to apply for a refund only if the order is already damaged at the moment of the delivery. We’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).